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| Othen Care Limited focus is to help you feel safe & secure while remaining within your own home | ||||||||||||||
 Client's
Charter of Rights
We respect the right of each
client to lead as independent and fulfilling life as
possible. We have set out a Client's Charter of
Rights which we believe should be the minimum
entitlement for each client. Our Care Staff are sensitive
to, and will observe, the following standards which we have
identified
1. It is the
right of each Client to make informed choices and to take
risks; there is a certain amount of risk associated with
each aspect of our lives.
2. Each Client is
an individual with individual needs, wants and desires. This
individuality will be recognised and respected to ensure
promotion and maintenance of the Client's dignity and
self-worth
3. Each Client, as
an individual, has the right to fulfil his / her potential
for personal
choice of lifestyle and opportunities.
4. Each Client
has the right to a Care Service that does not discriminate
on the basis of race or ethnic origin, creed, colour,
religion, political affiliation, disability or impairments,
marital status, parenthood, sexual gender or sexual
orientation.
5. Each Client has
the right to refuse anybody entry to their home. This will
include the Care Worker where the Client feels an element of
incompatibility as he / she perceives it.
6. Each Client
has the right of access to their personal Care Records, and
to annotate them accordingly. He / she has the right to be
consulted with respect to the Care Services provided and to
be involved in on-going reviews of the same. Where, for
reasons of mental frailty, the Client is unable to make his
/ her wishes known directly, an appointed advocate may
fulfil this purpose.
7. Each Client has
the right to details of the Contract with respect to the
Care Services offered, including the costs involved.
8. Each Client
has the right to be assured that no personal or confidential
information concerning their affairs will be disclosed to a
third party without their express permission.
9. Each Client
has the right to complain about any element of the Care
Service, and to do so without fear of any intimidation,
recrimination or reprisals.
10. Each Client
has the right to be informed in advance of any changes in
hours of duty by the Care Worker, or even a change in the
Care Worker, as a result of emergencies. Reference clause 5
above the Client retains the right not to accept substitute
Care Workers into their home, though they will be informed
of the implications of this with respect to the Organisation
being unable to provide continuity of care.
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Employment Application //
Terms and
Conditions //
Enquiry Form //
Complaints Procedures //
Funding //
Training
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Newsletter
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Client
Rights Contact Information
Tidworth Office Phone: 01980 846929
e-mail : admin@othencare.com
Petersfield Office Phone: 01730 263672
e-mail : petersfield@othencare.com
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| Registered with the Care Quality Commission, view latest inspection report |
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